Troubleshooting

Experiencing an issue with your bed? Try our troubleshooting tips below.

Verify power cord is plugged into a working, grounded electrical outlet. A grounded, electrical surge protection device is recommended. Test outlet by plugging in another working appliance.

  • Try the following troubleshooting steps or contact Leggett & Platt Adjustable Base Customer Support.
  • Program the remote control. Instructions for programming procedures are in your remote control manual. Download your remote control manual.
  • Unplug power cord, wait 30 seconds, and plug in to reset electronic components.
  • Electrical circuit breaker may be tripped. Check electrical service breaker box to verify.
  • Defective surge protection device or electrical outlet. Test outlet by plugging in another working appliance.

Unplug power cord, wait 30 seconds, and plug back in.

Replace batteries in the remote control.

  • Base mechanism may be obstructed. Elevate base and check for obstruction. Remove obstruction.
  • Head section may be too close to the wall.
  • Headboard may be too close to the edge of the mattress. Verify a 1.5" (38.1mm) to 2" (50.8mm) distance between headboard brackets and mattress. Adjust if required.
  • Elevate the head or foot section a short distance (with the remote control) to realign the lift/lower mechanisms with the base support platform.

  • Verify that base is not positioned against a wall, nightstand, or other object that may cause vibration or noise.
  • Verify headboard brackets were removed during installation. Remove headboard brackets if still attached to the underside of base.
  • If base is located on hard surface flooring, place carpet pieces or rubber caster cups under each leg or caster of the base. (See accessory sheet for rubber caster cup order information.)
  • If adjustable base is installed over a bed frame, verify massage motors are not causing bed frame (or bed frame components) to vibrate.
  • Verify that headboard attachment hardware is tightened firmly (if used).
  • Verify leg extensions are tightened firmly (if used).
  • Verify there is nothing under the base that could cause noise during adjustable base operation.
  • If air mattress is being used, check to see if the pump is the source of the noise.

Unplug base from electrical power source and remove batteries from remote control. Reinstall batteries and press any button on the remote control to re-establish communication.

If base is on its side, turn right-side-up. Safety switch may be engaged, preventing base from functioning.

  • Base mechanism may be obstructed. Elevate base and check for obstruction. Remove obstruction.
  • If using the GW02 remote control and clock appears dim, replace batteries in remote control.

  • Caster or leg may be damaged. Replace caster or leg.
  • Verify all legs on same surface.